Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. Reach us via live chat for immediate help, or email for a written record of enquiries. We can support verification, deposits, withdrawals and bonus questions. Contact options are secure and convenient, with UK phone support and dedicated channels for affiliates and payments.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7, email replies usually within 24 hours |
| General enquiries | [email protected] - Account and promotion enquiries |
| Affiliate enquiries | [email protected] - Partner programmes and reporting |
| Phone | +44 20 7946 0831 |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so the support team can identify your request. Include your account username and up-to-date contact details, and attach any relevant documents. This helps the team respond without unnecessary delays.
Contact Form
Response Time
Need help? Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account or payment questions are usually handled fast, while complex cases - such as investigations, KYC reviews or dispute resolution - may take longer depending on their nature. We’ll keep you updated at each step.
Feedback
Have feedback, suggestions, or an idea for improving the website? We’d be glad to hear from you. Share what works well and what could be clearer or easier to use. Every message is reviewed carefully, and your comments help us make practical updates to the service and improve the experience for everyone.